Ultimate Loyalty: Build Teams That “WOW” The Customer

Overview

Many organizations today are operating with people whose talents, capabilities and experiences are not properly harnessed. This program will help leaders to develop highly effective teams by capturing the creative abilities and talents of everyone in the organization. The result will be synergy. The program will also equip managers and other leaders with critical skills that will help them to convert groups into teams. In addition the training, will equip the leaders with the requisite skills to convert low performing teams into high performing teams. The program will take a very practical approach in a very relaxing environment.

Desired learning outcomes

By the end of this training, participants are expected to:

●Acquire skills that will transform groups into teams

●Acquire skills for building effective teams

●Understand the characteristics of high performance teams

●Effectively apply principles of team mentorship and coaching

●Obtain skills that will help them to convert low performance teams into high performance teams

●Resolve conflicts in teams

Detailed course content

This training will address the following topics:

●How to identify the characteristics of low performance teams and how to convert them into high

performance teams

●Resolving conflicts in teams

●Team synergy

●Team leadership: team leaders’ skills, values and ethics

●Team coaching and mentorship

●Developing teams through experiential learning techniques: bridging theory and practice

Target group

CEOs

Managers

Supervisors