How To Exceed Customers’ Expectations

Overview

Excellent customer service is the organization’s ability to consistently and constantly exceed the customer’s expectations. It can be achieved by maintaining a good relationship with customers, being

honest, understanding the customers better, understanding the specifics of a complaints, etc. Improving

the customer service involves making commitments to learn what the customers’

needs and wants are, and developing the action plans which will implement customer friendly process. Customer service is an integral part of our job and should not be seen as an extension of it.

A company’s most vital asset is its customers, they not only help you grow by continuing to do business with you, but recommend you to your friends and associates. By the end of this training, the participants should be able to draw a clear distinction between poor, good, and excellent service. In addition, they should be equipped with requisite skills that will assist them to offer magnetic service.

Course Content

●Attitude for service

●Building customer loyalty

●Complaint resolution

●Service based selling

●Internal customers

●Customer experience

●Ten great customer service commandments

●Key indicators of magnetic service

●Inspirational stories of Excellent Customer Service