Your call center agents play an important role in your organization; they serve as the voice of your business to your customers. Call center agents are charged with the task of keeping customers loyal during times of frustration, which is not an easy feat.
For this reason, it’s important to make sure that your call center agents are fully prepared to take on the daily challenge of solving customer problems. Dealing with clients sometimes can be very overwhelming especially if the staffs are not well trained for the task. Wabcom Ventures seeks to offer practical training solutions that will equip your call center staff with professional skills for handling your clients on phone with the aim of meeting their needs. This will include among others.
- Call center professional standards
- Communication skills
- Telephone Etiquette excellence
- Customer service excellence
- Handling customer complaints
- Dealing with telephone call conflicts
- Managing anger emotions